Frequently Asked Questions
Everything you need to know about bringing Tumble into your home.
What makes Tumble rugs different from traditional rugs?
Tumble rugs are designed with a unique spill-proof technology and a detachable rug pad system, making them both machine-washable and slip-resistant for busy households.
How do I wash my Tumble rug?
Simply separate the rug cover from the rug pad and toss the cover into your standard washing machine using cold water and mild detergent. Tumble dry on low heat or air dry.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day risk-free trial. If you aren't completely in love with your Tumble product, you can return it for a full refund, provided it is in its original condition.
Are Tumble products safe for pets and children?
Yes, all our products are non-toxic, OEKO-TEX certified, and rigorously tested to ensure they are safe for every member of your family, including those with four legs.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our delivery areas to more countries in the near future.